We currently offer standard UK shipping at £10.00, UK heavy shipping at £15.00, UK extra heavy shipping at £20.00. Samples are delivered free in the UK. European shipping is charged at £30.00 and shipping to the United States is £65.00. Please allow three to five days for delivery, however if your order is urgent let us know and we'll endeavour to get it to you sooner.
DELIVERY OUTSIDE THE UNITED KINGDOM
We offer international delivery on all products; if you wish to place an order for delivery outside the United Kingdom please contact us at email@example.com before ordering and we'll let you know how much your delivery will cost.
We accept refunds and exchanges subject to the below conditions.
Our policy lasts 14 days. If 14 days have passed by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging. Additional non-returnable items: Gift cards Bespoke service/Made to order items. To complete your return, we require a receipt or proof of purchase.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund within a reasonable period of time, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable) Only items purchased at full price items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will organise the exchange.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.
To return your product, you should mail your product to: Blackpop Studios, 98 Fairfield Rd, Derby, DE23 6PH, UK. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.