Knole drop arm Sofa
If you are planning to visit please be aware that in order to continue to protect our community, visitors and ourselves, Blackpop has decided for the foreseeable future, to keep all it’s current Covid safety measures in place. This includes wearing your face mask, hand sanitising and social distancing.
The Showroom is open on Monday - Thurs from 9.00am - 5.00pm, so please feel free to drop by or alternatively if you would like to book an appointment where we can give you our undivided attention, do give us a call or email us to arrange a date and time.
Thank you very much - please stay safe and well.
Studio tel 01629 356602/ 07743 666 422
SHOWROOM, STUDIO & WORKSHOP ADDRESS
4 St John Street
Please email email@example.com or use the form below
Please contact Rachael Fisher
We currently offer standard UK shipping from £10.00. Costs are worked out on the basis of the size and weight of each individual order. Please contact us if you would like an estimate.
DELIVERY OUTSIDE THE UNITED KINGDOM
We offer international delivery on all products.
We accept refunds and exchanges subject to the below conditions.
Our policy lasts 14 days. If 14 days has passed by since your purchase, we will consider offering a refund or exchange, which is then subject to a £25 restocking fee. To be eligible for a return, your item must be unused and unopened [if wallpaper] and in the same condition that you received it. It must also be returned in the original packaging. Additional non-returnable items: Gift cards Bespoke service/made to order items. To complete your return, we require a receipt or proof of purchase.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund within a reasonable period of time, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable) Only items purchased at full price items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will organise the exchange.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.
To return your product, you should mail your product to: Blackpop 16 The Causeway, Wirksworth, Derbyshire DE4 4DL, UK. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.